Frequently Asked Questions


The staff at Community ER in Houston, Texas, is here to answer any questions you might have about our ER services that aren’t addressed throughout any of the other resources we have provided to you. Our Houston, Texas team has created this FAQ page to cover the most common questions we receive about our emergency room.

How Is Your Emergency Department Different from Traditional Hospital Emergency Rooms?

Our emergency department doesn’t have the wait times, parking costs, or the overcrowded waiting rooms associated with traditional hospital emergency rooms. With our on-site, 24/7 imaging (X-ray, ultrasound, CT scan) and laboratory services, our doctors can get rapid results for any diagnostic testing. Our state-of-the-art diagnostic tools will help us to better serve you and get you and your family the help you need quickly.

What Kind of Emergencies Can Be Treated at Your Emergency Department?

Our emergency department can treat any emergency, 24-hours-a-day, 7-days-a-week. Whether it is a sore throat, heart attack, stroke, illness, injury, or trauma, we can treat any emergency for any age at any time, day or night. With our on-site imaging and laboratory services and qualified medical personnel, you can count on us to take care of you or your loved one no matter the emergency.

What If I Have to Be Admitted to a Hospital?

If you require a hospital stay, our emergency department is able to transfer you to the hospital of your choice once our physician determines that a hospital stay is required. We have a working relationship in place with local facilities to accept admissions from us if such a circumstance arises, so if you don’t have an admitting physician or preferred hospital we will still be able to arrange your admission directly from our facility to the hospital best equipped to meet your needs. You will be transported via ambulance, which is staffed with paramedics and emergency medical personnel to ensure your health and safety during transport.

What Do I Need to Bring with Me?

Bring your health insurance card and picture ID (driver’s license or passport). If you are on prescription medication or take a lot of supplements, bring a list of them with dosage and frequency. If you don’t have a medication list, put your medications and/or supplements in a bag and bring them with you. We can make up a medication list for your chart using the information on the prescription bottles.

Does It Cost More to Go to Your Emergency Department than a Hospital Emergency Room?

No. We have the same service fees as a traditional hospital emergency room. If your health insurance card or plan has an “emergency room” co-pay or co-insurance, then that same co-pay or co-insurance would apply to your treatment at our facility. You won’t pay more but you will get more from your experience here. From less waiting to more one-on-one time with the doctor and healthcare staff, your best choice is our emergency department for all your emergency needs.

What If I Have Questions About My Bill?

That staff at our emergency department will be happy to answer any questions you have regarding any bill you receive from us. Just call the number on the bill and a patient-billing specialist will address any questions or concerns you may have.

What Insurances Does Your Emergency Department Take?

We accept all private insurance plans, including but not limited to, Blue Cross Blue Shield™, Cigna™, Aetna™, United Healthcare™, and more. A cash pay option is available for patients with no insurance or those covered by Federal or State-Sponsored health plans that choose to use our facility. We do not accept Medicare or Medicaid at this time.

What Kinds of Payments Does Your Emergency Department Accept?

We accept all major credit cards: Visa™, MasterCard™, American Express™, Discover™, and Care Credit. We also accept cash, checks, and traveler’s checks.